My experience at Immigration Department of Malaysia, Putrajaya

My maid’s agent told me that I need to get my maid to undergo FOMEMA medical check-up and the renewal should be completed by 14th October 2010. Since today is 14th October , then it is too obvious that I won’t make it on time. The agent then advised that I need to get a Special Pass from the Immigration Department for my maid to complete her medical check-up within an extended 1 month period. So today I took a day off to settle her immigration issues.



At 8.30am, I entered the Immigration Dept building at Putrajaya. The guard at the entrance was very helpful by showing me the way to the area for foreign maid matters. The place was at the 2nd floor of that building. There was an information counter at the very corner near the elevator. I approached the uniformed personnel at the counter and asked him to whom should I speak to for my problem. He took my maid’s passport from me and shortly after inspecting the passport, he gave me my waiting number. I was instructed to wait at the sofa area to be called to meet the officer at room 12.

Inspecting my maid's passport...

Well, if my arithmetic is correct, next would be my turn...

The sofa area was very cozy. I looked at room 12, there’s an officer there but she has a guest / her staff talking to her. So I waited at the sofa. At about 8.55am, the staff who was talking to the officer left the room. I approached the room and to my surprise, the officer went out and shut the door! I told her I need to see her and she replied, “sila tunggu kejap, ye!” Well, I said to myself, maybe she has a meeting or was summoned by her superior urgently. Whatever her reason was, the door of her room indicates that she is available and not attending any meeting. So, I decided to wait again at the sofa.

At 9.05am, one man came to the sofa area asking around about the officer at room 12. He said, he had an appointment with the officer at 9.00am! I said to myself again, I’m waiting to see the same officer since 8.40am but the time now has exceeded 9.00am. With this new-comer claiming an appointment fixed for him at 9.00am, I might end up waiting longer to meet the officer.

The sofa at the waiting area

Officer looks busy...

She shuts the door and left me there...waiting. The notice at her door clearly shows that she's not attending any meeting...

This man has an appointment with the same officer at 9.00am

Thank God, the officer came back at 9.40am. The officer addressed the old man waiting at the sofa as a Dato’. She politely told the Dato’ to wait for a while as I came first. And there I was, in her office. I told her my problems and she took my maid’s passport from me for further inspection. To my surprise, she said that although she can approve the appllication for an extended Special Pass, she needs 2 hours for data entry. She explained that since my agent was in Kelantan and my maid was initially registered at Kelantan’s Immigration Office, their system has no record whatsoever about my maid. Because of this, she needs her staff to key-in the information into their system. I thought that most government agencies are on-line nowadays and it doesn’t make any sense for the HQ of the Immigration Dept to have no information on particulars initiated by their branches in other states. Without arguing, I agreed to wait for another 2 hours – allowing them to do the necessary data entry.

Nurhafizah Ismail (the officer) explaining to me while I was busy snapping her picture with my phone...

To kill the time, I had nasi lemak at their cafeteria. After the 2 hours, the officer called me on my mobile and she said my documents are ready. I went to see her at her room and I was instructed to pay at the cashier a sum of RM 100 for the special pass. Once payment is made, I was channeled to the counter for Pass Issuance. At this counter, the Special Pass was given to me. The cute officer named Intan Azura told me that I need to go to FOMEMA, get the forms printed and go to my selected clinic for my maid’s medical check-up. She further explained that once the medical results are known, I need to come back to the Immigration to finalise the renewal process.

Sweet and Cute Officer - Intan Azura, busy printing my maid's Special Pass (Alas, I couldn't get a better shot of her)

As mentioned by Intan Azura, I need to get the FOMEMA form printed. So I headed to the nearest FOMEMA office at Wisma PKNS, Shah Alam. I was very lucky to get a parking box exactly in front of the main entrance to PKNS building. I headed straight to the 3rd floor. I was entertained by another hot chick (I didn’t get her name though…). It took me only 5 minutes to settle everything at FOMEMA.

Good-looking officer...didn't get her name though...

So, my conclusion based on my experience above – the Immigration Department has improved its service in general, but keeping a client waiting for a long time is not a good practice for a government agency. But then again, it’s beyond the officer’s power to change what has happened today. The only thing that I think the Immigration Department should consider seriously to upgrade their system whereby it can enable them to capture all information relating to Immigration regardless of the office location. By having this upgrade, people having similar cases as mine will not have to wait for hours just to allow the department to do redundant data entry.

And of course, the best part of today is they have good-looking ladies working there – especially the one at FOMEMA (which is not an agency / branch / related to the Immigration Department).


About Megat Iskandar At-Terawis

Born 18 February 1979. Received primary education at King Edward VII School, Taiping, Perak and continued his secondary education at Sekolah Tuanku Abdul Rahman (STAR), Ipoh, Perak (1992-1996). He was awarded a scholarship by the Public Service Department to further his studies in the United Kingdom. Completed his A-Levels at Brooke House College, Market Harborough, Leicestershire, United Kindom in 1999 and gained entry to the University of Kent at Canterbury, United Kingdom. Graduated with a Joint Honours Degree in Computing and Accounting & Finance in 2002. He later pursued his post-graduate studies at the School of Oriental and African Studies (SOAS), University of London in 2003 specialising in Malay Aristocratic Genealogy. Former Chairman of the United Kingdom Executive Council for Malaysian Students (UKEC) from 2001-2003. He was a banker by profession – specialising in Cash Management & Islamic Finance. He is now heading the corporate affairs of a technology company based in Putrajaya. An appointed member of the Community Representative Council for Putrajaya (MPPWP Sub-Zone H) by the Minister of Federal Territories. He is also an elected member of the Executive Committee for Persatuan Darul Ridzuan, heading its Heritage Bureau. He is also the founder and currently serving as Secretary of the Persatuan Keturunan Megat Terawis Malaysia (The Megat Terawis Clan Association of Malaysia). A Grade 8 holder in Pianoforte, he is an active musician, composer and arranger. He married his 3rd cousin – Puteri Nuur Khadijah Binti Megat Ramli in 2004 and was blessed with two children – Megat Idris Naquiyuddin and Puteri Mariam Sophia.
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4 Responses to My experience at Immigration Department of Malaysia, Putrajaya

  1. Mrs. Bubu says:

    boring sungguh bila entry asyik letak gambar pompuan je. eeeii.. lepas tu, tak perlu kot nak address ‘cute’ officer ke, ‘good looking’ ke.. rasa macam nak banned je blog ni tau.

    mode: jealous!

  2. bagak says:

    Mrs. Bubu,

    Thank god he’s admiring women. Kalau jantan?

  3. Mrs. Bubu says:

    Bagak, have to admit dia NORMAL sebab minat pompuan, kalau dual-band, bila dia cakap nak kuar pi main golf/jumpa korang pun tak leh nak percaya. bwahahaha 😉

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