My maid’s agent told me that I need to get my maid to undergo FOMEMA medical check-up and the renewal should be completed by 14th October 2010. Since today is 14th October , then it is too obvious that I won’t make it on time. The agent then advised that I need to get a Special Pass from the Immigration Department for my maid to complete her medical check-up within an extended 1 month period. So today I took a day off to settle her immigration issues.
At 8.30am, I entered the Immigration Dept building at Putrajaya. The guard at the entrance was very helpful by showing me the way to the area for foreign maid matters. The place was at the 2nd floor of that building. There was an information counter at the very corner near the elevator. I approached the uniformed personnel at the counter and asked him to whom should I speak to for my problem. He took my maid’s passport from me and shortly after inspecting the passport, he gave me my waiting number. I was instructed to wait at the sofa area to be called to meet the officer at room 12.
The sofa area was very cozy. I looked at room 12, there’s an officer there but she has a guest / her staff talking to her. So I waited at the sofa. At about 8.55am, the staff who was talking to the officer left the room. I approached the room and to my surprise, the officer went out and shut the door! I told her I need to see her and she replied, “sila tunggu kejap, ye!” Well, I said to myself, maybe she has a meeting or was summoned by her superior urgently. Whatever her reason was, the door of her room indicates that she is available and not attending any meeting. So, I decided to wait again at the sofa.
At 9.05am, one man came to the sofa area asking around about the officer at room 12. He said, he had an appointment with the officer at 9.00am! I said to myself again, I’m waiting to see the same officer since 8.40am but the time now has exceeded 9.00am. With this new-comer claiming an appointment fixed for him at 9.00am, I might end up waiting longer to meet the officer.
Thank God, the officer came back at 9.40am. The officer addressed the old man waiting at the sofa as a Dato’. She politely told the Dato’ to wait for a while as I came first. And there I was, in her office. I told her my problems and she took my maid’s passport from me for further inspection. To my surprise, she said that although she can approve the appllication for an extended Special Pass, she needs 2 hours for data entry. She explained that since my agent was in Kelantan and my maid was initially registered at Kelantan’s Immigration Office, their system has no record whatsoever about my maid. Because of this, she needs her staff to key-in the information into their system. I thought that most government agencies are on-line nowadays and it doesn’t make any sense for the HQ of the Immigration Dept to have no information on particulars initiated by their branches in other states. Without arguing, I agreed to wait for another 2 hours – allowing them to do the necessary data entry.
To kill the time, I had nasi lemak at their cafeteria. After the 2 hours, the officer called me on my mobile and she said my documents are ready. I went to see her at her room and I was instructed to pay at the cashier a sum of RM 100 for the special pass. Once payment is made, I was channeled to the counter for Pass Issuance. At this counter, the Special Pass was given to me. The cute officer named Intan Azura told me that I need to go to FOMEMA, get the forms printed and go to my selected clinic for my maid’s medical check-up. She further explained that once the medical results are known, I need to come back to the Immigration to finalise the renewal process.
As mentioned by Intan Azura, I need to get the FOMEMA form printed. So I headed to the nearest FOMEMA office at Wisma PKNS, Shah Alam. I was very lucky to get a parking box exactly in front of the main entrance to PKNS building. I headed straight to the 3rd floor. I was entertained by another hot chick (I didn’t get her name though…). It took me only 5 minutes to settle everything at FOMEMA.
So, my conclusion based on my experience above – the Immigration Department has improved its service in general, but keeping a client waiting for a long time is not a good practice for a government agency. But then again, it’s beyond the officer’s power to change what has happened today. The only thing that I think the Immigration Department should consider seriously to upgrade their system whereby it can enable them to capture all information relating to Immigration regardless of the office location. By having this upgrade, people having similar cases as mine will not have to wait for hours just to allow the department to do redundant data entry.
And of course, the best part of today is they have good-looking ladies working there – especially the one at FOMEMA (which is not an agency / branch / related to the Immigration Department).